Frequently Asked Questions

MAVC Service > Frequently Asked Questions

Our esteemed clients can enjoy the convenience of our exclusive door-to-door transportation service, manned by our highly skilled and qualified drivers. We take the security of your belongings seriously, and all our vehicles are equipped with top-notch locking systems to ensure your items are safe and sound during transit.

Extra charges may apply for certain requests or issues. The quotes cover the work as specified but additional costs can occur if there is more to transport than expected, difficulty accessing the location, or if loading/delivery takes longer than estimated due to weather or traffic. It is best to consult with the driver if any additional charges are incurred.

Whilst not all of our drivers are specialist piano movers, some of our providers will be able to complete your job! We typically recommend a three person team and a Giant Luton van with a tail lift to move an upright piano. You have an option on your booking, just select you need move upright piano and we will send you right van and driver with helper.

Cancellation terms vary depending on whether a booking has been confirmed or not. If a booking has been confirmed, payment made is usually non-refundable, but there is a cooling-off period of one hour after booking during which you can cancel free of charge.

The option to include additional stops can be easily enabled by selecting the “add stop” feature. This process is simple and straightforward, requiring only a few clicks to complete. You can add extra stops during your booking here: BOOK ONLINE

If you are booking a man and van in London with a pickup or dropoff location within the congestion charge zone, an additional £15.00 for the Congestion Charge will be added to your quotes.

You can request to travel in the van with the driver during certain move types, but it is not guaranteed and you will need to confirm with the driver in advance. Please select passengers at booking page, and we will send right driver for you.

If you find yourself in need of additional personnel, we recommend contacting us for assistance or you can select number of helpers at booking page. We will be able to arrange for the necessary support, though please be aware that this will result in an extra charge.

Select this service at booking page! The majority of our drivers will come with equipment to help dismantle and re-assemble your items. If you require this service, then you must specify this to your booking in the comments box on booking page.

If your driver needs to use a ferry to complete your move, they will ask for additional charges on the day.

If you’re wondering when your goods will arrive, don’t fret. We’ve got you covered. We provide estimated times of arrival for both collection and delivery. All you need to do is reach out to us and we’ll gladly provide you with the necessary information.

YES. If you require boxes, you can always request some from your driver or order from OUR SHOP some days before your move. This will lead to additional charges.

We offer nationwide vehicle availability with a collection time of 30-60 minutes, varying based on vehicle type and external conditions. In London, our average pick up time is around 30 minutes.

It is recommended that you make a reservation as early as possible to ensure that a van is available for your use. In the event that you require a booking within one hour, please do not hesitate to contact our customer service team at +443333399065

It may be possible to modify the date and time of a requested service, depending on the amount of advance notice provided. Requests for upgrades such as a van upgrade or additional personnel are also possible, but it is important to note that they may incur additional fees.

The office is open Monday to Friday 24/7 and Saturday to Sunday from 7 AM to 11 PM.

Our coverage spans across the beautiful United Kingdom. Accompanied by our own network of branches, we have established strong partnerships with various delivery providers across the UK. This has enabled us to expand and offer our top-notch services to all regions of the UK. Should you require more details, kindly get in touch with us.

Price quoted is for one van load. Second trip will have extra charges for diesel and time. Second trip may not be possible if it impacts other bookings. But you can add extra stops during your booking here: BOOK ONLINE

Our services cover the transportation of items ranging from a tiny envelope to an entire trailer loaded with pallets, with the exception of dangerous goods or livestock.

We take pride in offering an extensive selection of vehicles to cater to your specific needs. Whether you require a small van or a colossal 13.6m artic, we’ve got you covered. You can find a comprehensive list of our fleet on OUR FLEET page of our website.

Yes VAT charges are added to your quotes, this amount will be added at checkout before payment. If you need VAT invoice, please contact us and we will send it via email.

All deliveries come with a signature on delivery and a signed proof of delivery is instantly available.

Yes, all of our vans come with at least one driver. We do not currently have a van hire service.

No, you do not personally need to be present at your pick up address; however, you will need a friend or family member over the age of 18 to be available.